Delivery & Returns
DELIVERY FEES
We provide free delivery on all orders nationwide
Our orders are shipped through DHL and our standard shipping rates are divided into Zones :
ZONE 1 (Malaysia) : S$15
ZONE 2 (Indonesia, Hongkong, Macau, Thailand, Korea, China, Taiwan, Vietnam, Philippines) : S$30
ZONE 3 (Japan, India, New Zealand, Australia,) : S$45
Rest of the world : Contact us for quotation
RETURNS POLICY
If you choose to refuse your shipments, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to. This amount will be deducted from your merchandise refund.
Mark-down / Sale items are not eligible for returns, only exchanges are allowed. As for full priced items :
If for any reason at all you want to return something, you can do so within 14 days of delivery.
It doesn't matter whether you've tried the garment on or not as long as the tag remains attached to the garment and the item remains in the same condition as sold (have not been altered, washed, without make-up marks, etc.)
Original Shipping charges are non refundable. All Orders receive with Make-Up marks will be returned to sender.
Clients residing in Singapore have the choice of refund or exchange at our own cost.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending.
REFUND
If you are dissatisfied with the product for any reasons, you may return them to us within 30 days of delivery. Product tag must be attached to the garment. However, we do not accept and will send back the returns that have been tampered with (i.e. make-up marks, alteration, washed etc). Refunds will be issued within 30 days of cancellation notice.
SALE ITEMS
Mark-downed and sale items are not eligible for returns. Exchanges are allowed. Please note that original shipping charges are non-refundable.
EXCHANGES
You may exchange your product for a different size or style. We offer exchange for the same item if the product was incorrectly sent, damaged or defective. We will bear the return fees and you will not be liable for any postage fees. Kindly return the orders in the same condition as they were sold.
HOW TO RETURN OR EXCHANGE A PRODUCT
Email us to schedule a return or exchange. Check our FAQ page for more info. If you have any other queries regarding delivery or returns, please contact us at hello@silviateh.com. Our office hours are 10am to 6pm (GMT) from Monday to Friday.