If the items you ordered are not working exactly right for you, we've got you covered.
You get 30 days to take your purchases for a spin, confidently knowing you can return any item (some exceptions apply : have not been altered, washed, without make-up marks, etc) for any reason within 30 days. We will return the amount to you by bank transfer to the same card / method used during payment. It usually takes 5-7 working days to see them in your statement.
We just ask for items to be unwashed, with hangtags still securely fastened.
Please note that all sale items, are not eligible for returns. They can be exchanged provided the other size you want to change to is still available.
How to return your order :
Mail your item back to us.
Kindly note that all postal fees, customs duties and taxes for returns are to be borne by the customer. To mail your item back to us, simply follow the steps below:
1 Inform us about the reason of return via email at email@example.com.
2 Place item(s) in the original packaging.
3 Ship it back to us.
Silvia Teh Studio
114 Everitt Road
5 You will receive an email notification that your shipment has been received and refund / exchanges to be processed
Should you require any additional assistance, contact us at firstname.lastname@example.org.