other payment options

We understand that customers of different countries have their preference of payment methods. The other payment method that we accept currently is via Bank Transfer, with the requirement that you will be liable for the extra fees the bank charges especially for overseas transfer as our company account is an Indonesian Bank (Bank Central Asia). If you wish to use such payment method, please contact us at cs@silviateh.com

We are working on other payment method such as Wechat Transfer. Should this payment finally be made available, we will announce it as soon as possible.


other delivery/return options

If you are living in Indonesia, we can arrange a different method of Delivery or Returns. 

Urgent Order Delivery is available for customers living in Jakarta. In such urgent case, your orders will be delivered via Go-Jek free of charge. Please email us at cs@silviateh,com to process such request with the title of "URGENT ORDERS". 

If you are living in Jakarta and wish to return your orders either for exchanges or refund, we will arrange a pick-up via Go-Jek free of charge.  


GIFTS & CUSTOMIZATION

We offer a customized greeting card if your orders are made as a purpose of gifting, please contact us immediately at cs@silviateh.com after you have completed your orders with the title of "GIFT ORDER". Provide us with your order number in the email together with the message you wish to be written on the card.